Return & Replacement Policy
Dead-on-arrival reporting window, replacement handling, and how manufacturer warranty claims are routed through the brand’s authorised service network.
This policy applies to all orders supplied by Aureval Computers & IT Solutions.
1. Damaged or Defective on Arrival
If a product arrives damaged in transit or is found defective on first use, please notify us within 48 hours of delivery at rahul@aurevalhub.com with your invoice number, a description of the issue, and photographs. Our team will investigate the matter. Aureval is not able to guarantee a return, replacement, or refund in these circumstances; any resolution offered is at our discretion. This does not affect the manufacturer’s warranty described in Section 5.
2. Wrong Item Supplied
If the item delivered does not match your order, notify us within 48 hours of delivery and we will arrange collection and correct dispatch at our cost.
3. Change of Mind
Because orders are supplied against a specific quotation and, for bulk or outstation orders, packed and dispatched to specification, we are unable to accept returns for change of mind. Orders cannot be cancelled once confirmed, as set out in the Terms of Sale.
4. Non-Returnable Items
All products are sold on a no-return basis. Once an order has been dispatched, it cannot be returned, exchanged, or refunded.
5. Ongoing Warranty
Beyond the initial delivery window, all products carry their original manufacturer’s warranty. Warranty claims after that window are handled directly through the manufacturer’s authorised service network, and we’re glad to assist in coordinating this.
6. Freight for Returns
As set out above, Aureval does not accept returns, exchanges, or refunds on any order once dispatched. No return freight arrangement applies.
Last updated: 26 August 2026